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2004 |
NICE: NASP Became NICE Authorized Service Provider (NASP) |
2011 |
NICE Platinum Partner |
2020 |
Extended Technology Partners |
About Us
With over 27 years of experience in voice recording business, and our Platinum partnership with NICE Ltd in Thailand, we have potential and expertise to drive our customers’ success.
Our Solution
Process Automation
The NICE Virtual workforce comprises software robots that are installed on back-end servers, with the capabilities to take over all the repetitive, admin driven processes facing the human workforce everyday
Workforce Optimization
Any call center workforce management is comprised of the same basic parts, and chances are you’re most likely performing all these tasks in some form or fashion: forecasting customer interaction volume, utilizing the forecasted data to create optimized agent schedules, assigning agents to schedules based on their preferences and business rules, and managing intraday activity
Recording & Compliance
A unique compliance recording solution for the contact center industry. Combining NICE’s leading recording platform with analytics capabilities and end-to-end media encryption, Compliance Center is a holistic solution that reduces the risk of regulatory breaches while centralizing all compliance management activities, for optimal efficiency and rapid adaptation to changing regulations
Nexidia & Analytics
At the heart of the Customer Engagement Analytics framework, Nexidia Analytics uses big data to help call center focused organizations transform into cost-effective and efficient producers of revenue while also enabling agents, managers, and customers to have better experiences and improved retention rates
Real Time Authentication
The rise in identity theft and account takeover, which costs billions of dollars, organizations must do everything they can to verify consumers’ identity and protect them from fraud. Nowadays, consumers are much more demanding
CXONE
Turn customer service into a powerful competitive differentiator with a suite of innovative CX solutions, purpose-built on the industry's only comprehensive AI and Machine Learning framework for customer engagement
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| Installation | Preventive Maintenance | Problem Consultant | Solution Consultant | Implementer Developer |
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