Audio Finder

Benefits of Audio Finder for Express Insights

Generate the insights needed to respond to the increase in call volumes caused

FAST Install in minutes, deliver insights in hours

RELEVANT Identify complain related calls

ACCURATE Understand customers’ concerns and agent responses

ACTIONABLE operationalize the findings by creating standard responses and monitor that they are being used consistently

 

What’s Included:

• AudioFinder – a simple PC based insights application installed on-premise

• Basic set of ‘out of the box’ search phrases

• Initial setup support

• A single PC based license to centrally process audio interactions

• Up and running within hours

• Support Phonetics search

• Supports 40 languages (ASEAN supports, Thai, Malay, Vietnamese, and Indonesian)

• Import 60,000 file record