SINOSTECH COMPANY

OUR SOLUTION

Process Automation

The NICE Virtual workforce comprises software robots that are installed on back-end servers, with the capabilities to take over all the repetitive, admin driven processes facing the human workforce everyday

Workforce Optimization

Any call center workforce management is comprised of the same basic parts, and chances are you’re most likely performing all these tasks in some form or fashion: forecasting customer interaction volume, utilizing the forecasted data to create optimized agent schedules, assigning agents to schedules based on their preferences and business rules, and managing intraday activity

Recording & Compliance

A unique compliance recording solution for the contact center industry. Combining NICE’s leading recording platform with analytics capabilities and end-to-end media encryption, Compliance Center is a holistic solution that reduces the risk of regulatory breaches while centralizing all compliance management activities, for optimal efficiency and rapid adaptation to changing regulations

CNexidia & Analytics

At the heart of the Customer Engagement Analytics framework, Nexidia Analytics uses big data to help call center focused organizations transform into cost-effective and efficient producers of revenue while also enabling agents, managers, and customers to have better experiences and improved retention rates

Real Time Authentication

The rise in identity theft and account takeover, which costs billions of dollars, organizations must do everything they can to verify consumers’ identity and protect them from fraud. Nowadays, consumers are much more demanding

CXONE

Turn customer service into a powerful competitive differentiator with a suite of innovative CX solutions, purpose-built on the industry's only comprehensive AI and Machine Learning framework for customer engagement

OUR SERVICES


Installation	Preventive Maintenance	Problem Consultant	Problem Consultant	Implementer Developer